National

Fatalities at work reach two million...

How does mental illness affect the way I function at work?

America’s Workplaces at Risk

Health Effects of Long Work Hours

Where Compassionate Care is Cost Effective.

CorpCare provides comprehensive and expanding services designed to reflect the current and future needs of your company. The CorpCare approach is characterized by program customization, flexibility, professional therapist network, comprehensive, nation-wide and international coverage. Your employees will experience a rewarding, easy to use service designed to emphasize personal care. Healthy employees create healthy companies. (800) 728-9444 George@corpcareeap.com

WWW.CORPCAREEAP.COM

Keywords: External EAP, Drug Screen, Research/Design/Evaluation


New Directions provides nation-wide managed behavioral health and employee assistance program services. The EAP includes assessment, referrals, counseling, education and management consultation. Managed care services include care management, psychotropic pharmacy consultation and prevention services for high-risk populations. 913-982-8128 llarson@ndbh Go to Website Top 10 Criteria for EAP Selection 1. ACCESS: Toll free access and crisis intervention by licensed behavioral health clinicians should be 24/7 LIVE (not via beeper or answering service) to facilitate prompt response. 2. PROVIDER QUALIFICATIONS: Staff and/or affiliates should be credentialed by the EAP organization to high standards. This will promote competent treatment, as well as appropriate management consultation and employee education for client companies. 3. PROVIDER NETWORK: Multiple locations should be available to provide convenient access, and be staffed by multiple clinicians to promote client choice and offer a range of specialties. For many client companies (employers), this means that a true national EAP provider network is necessary. 4. ACCOUNT MANAGEMENT: An EAP should actively seek to increase utilization and maximize the value of the EAP benefit for employers. This is best accomplished through a dedicated department of behavioral health clinicians whose sole responsibility is as a liaison with client companies. 5. ONE-STOP-SHOP: To meet employer needs, the EAP organization should offer both managed behavioral health and a menu of EAP service models, including online/telephonic, assessment and referral, short-term counseling, as well as a range of consulting services for human resources/management. 6. ENHANCED EAP CAPABILITIES: an EAP organization should offer additional related services such as extensive work-life, wellness, DOT/SAP services, and human resources consulting including organizational development and fitness for duty evaluations. 7. STATE-of-the ART INFRASTRUCTION: Aggressive use of new technologies should be in place to facilitate telephonic and online access, record keeping and utilization reporting. 8. QUALITY MANAGEMENT: A formal structure for Continuous Improvement of the EAP should be an integral part of every process. 9. PROMOTIONAL MATERIALS: High-quality, professionally produced materials should be available to establish credibility and encourage use, not only of counseling services, but also management and online services. 10. PRICE/VALUE: The price should reflect the value of the EAP services and be verifiable through the use of a Return on Investment (ROI) tool.

Keywords: External EAP, DOT/SAP, Legal

EAP Vendor Deer Oaks - a behavioral health organization

The Deer Oaks EAP provides a customized EAP from primarily doctoral-level psychologists. Intakes, diagnostic assessments, legal, financial, & community referrals, CISD & CISM, employee/supervisor training, DOT & SAP services, optional gatekeeper services, & the exclusive EAP Benefits Plus Program. 210-615-8880 sraiford@deeroaks.com Go to Website

Keywords: External EAP, Crisis Intervention, DOT/SAP

EAP Systems

EAP Systems is one of the most experienced independent EAP firms in the U.S. Our services are comprehensive. They include: (1) ongoing consultation/support to the Human Resource (2) experienced assessment, referral and counseling for employees and their family members, (3) trainings, (4) customized seminars, (5) wellness programs, medical screenings, (6) extensive child and elder care resources(7) disability workers compensation, (8) employee retention programs, (9) legal and financial resource (10) Daily Demand Services.
Contact: 800-327-6721, or info@eapsystems.com Go to Website

Keywords: External EAP, Child and Eldercare, Management Consultation

Crisis Solutions Inc.

Click on logo for web site

For the prevention, education and management of workplace crisis and violence. These services are provided to companies and organizations in business, industry, education, healthcare and human services. We provide individual, family and couples therapy through referrals from EAPs for short term and long term therapy. Contact 312-280-9005. dottym9005@aol.com

Keywords: Crisis Intervention

LifeHub is an Internet-based service focused on the work/life issues facing all organizations. LifeHub confronts the critical business issues challenging every organization; turnover, productivity, absenteeism, and health care costs. LifeHub addresses corporate issues through programs that are targeted at both the professional and personal development needs of employees and their families. LifeHub is a dynamic and proactive process for employees and their families to obtain expert advice and support, learn new skills and abilities, and provide companies with a direct communication link to employees.

LifeHub was developed by AlignMark, a premier supplier of integrated human resource solutions to organizations in all industries and of all sizes. Clients include United Parcel Service, First Union, American Express, Ford Motor Credit, AAA, and American Red Cross, as well as hundreds fo small and medium sized companies.

Contact: 407-659-3576; gjaffee@alignmark.com

Keywords: Training, Resources

	Crisis Care Network is the EAP industry's largest private-sector supplier of Critical Incident Response systems, services, and preparedness resources. CCN partners with EAPs to facillitate individual and organizational recovery following workplace trauma.
Click on logo for web site	Contact: 888-736-0911 bob.vandepol@crisiscare.com

Keywords: Crisis Intervention, Workplace Violence, Training/Consultation


Our comprehensive program provides employees with 24-hr access to a national network of professional counselors; manager and supervisor training and consultation; resolution of employee personal problems through short-term counseling; web site support and resources; utilization reporting to management; critical incident debriefing. Contact: 503-228-0415 ease@easeeap.com Go to Web Site

Keywords: External EAP, Crisis Intervention, Legal/Financial Services

EAP Consultants, Inc. is a leading provider of outstanding, comprehensive Employee Assistance Programs (EAPs) and Work/Life Services, and has been an innovator in the field since 1989. Our EAP, Work/Life, Wellness and On-line Services are tailored to the needs of your organization, and delivered with our responsive and compassionate approach.

In addition to traditional EAP services, we offer access to the most innovative array of services in the industry, including:

State-of-the-art, web-based EAP, Work/Life and Wellness Programs

Nurse HelpLine

Smoking Cessation programs

Secure web-based service request capability

On-line employee orientations and supervisor training

Top 10 Criteria for EAP Selection 1. Clinical network that meets needs of employer. 2. Extensive program promotion 3. EAP that acts with integrity. 4. Comprehensive array of services. 5. Maintenance of confidentiality. 6. 24 hour immediate response to callers. 7. Dedicated account management. 8. At least quarterly utilization reports as well as monitoring of utilization to ensure maximum usage 9. Comprehensive quality assurance program. 10. Responsive service.

mailto:srosenberg@eapconsultants.com Go to Website

Keywords: External EAP, Crisis Intervention, DOT/SAP

InfoMC is the leading provider of EAP/Work-Life technology. Six of the largest vendors (Open Minds Yearbook of Managed Behavioral Health Market Share in the U.S. 2000-01, © 2000) use InfoMC’s eCura® Information System for intake, affiliate provider referral, claims payment, and account management. Contact: 484-530-0100 paulc@infomc.com

Keywords: EAP and Work-life Information System, Computer Programs

	e-DependentCare
	e-DependentCare Work/Life Benefits provide EAPs with seamlessly integrated telephonic and/or web-based child/elder care and work-family balance resources & referrals 24/7. Unlike other work/life companies, our reseller prices to EAPs are affordable offering you quality and profitability. We also provide participating EAPs with potential client leads. 888-554-5565 info@e-dependentcare.net

Keywords: Childcare/Eldercare, Work/Life Benefits & Outsourcing

Chestnut Employee Assistance & Workplace Services

For over 25 years, Chestnut Health Systems has been helping people by providing leading-edge behavioral health, prevention, research, and employee assistance and workplace services.

Chestnut prides itself on being locally responsive with national capabilities. We meet the diverse employee needs of a wide range of commercial operations and enterprises within the mid-west region, the nation, and throughout the world.

Chestnut's vision is to optimize the value of your organization's most important resource...your people.

Contact: Mike Takamori- mtakamor@chestnut.org Go to Website

Keywords: External EAP, Crisis Intervention, International Counseling Network

1-800-382-2377

FirstCALL is a national, comprehensive EAP and Work/Life Program with unique services such as an Employer Labor Relations and Employment Law Advice Hotline and Personal Health Advocacy Services. FirstCALL specializes in developing and implementing custom, employee-centered strategies to support employee productivity.

Top 10 Criteria For EAP Selection 1. How does the EAP handle the initial telephone call for help? Who takes the call and what is their training? Is there access to a live counselor 24/7? 2. Does the EAP have a comprehensive provider network to ensure easy access? What are the criteria for inclusion in the provider network? 3. Will your company be assigned a dedicated account manager who also understands the behavioral risk issues associated with operating your business? 4. Does the EAP establish close working relaltionships with Human resources or the employer? 5. Will the EAP provide supervisory training? 6. Are the EAP counselors able to direct clients to appropriate community resources for problem resolution? 7. Does the EAP have quality assurance standards and performance measurement tools in place? 8. Does the EAP have user-friendly promotional materials available to promote the program to employees and family members? 9. Will the EAP provide management consultation and workplace interventions? 10. Will the EAP perform Critical Incident Stress Debriefings?

610-526-4411 cerinom@mlhs.org www.firstcalleap.org

Keywords: External EAP, Crisis Intervention, Child/Eldercare Services

Tower Administrative Services (TAS) is a national billing service designed exclusively for the mental health industry. Our new online billing system is state of the art technology requiring no special software on the part of the clinician.

860-243-2441 x 21 cbastan@towergroup.biz www.towergroup.biz

Keywords: Online Billing Solution

Matrix Integrated Psychological Services and Employee Assistance

Matrix provides EAP services to employers nationwide, including Critical Incident Stress Debriefing. Matrix providers are all licensed psychologists holding doctoral degrees.

Top 10 Criteria for EAP Selection 1. Quality of providers 2. Sessions should be face-to-face, not over the phone 3. The eap should include supervisory referrals and executive coaching 4. Management and supervisory consultations should be free and unlimited 5. Brown bag seminars should be free and unlimited 6. Legal and financial services should be readily available from qualified professionals. 7. On-site critical incident services should be provided by certified CISM specialists 8. Work/life services such as childcare and eldercare should be readily available 9. Online services should enable employees to reach a variety of web-based resources easily .

Contact: Chip Tell Psy.D.800-886-1171, drtell@matrixpsych.com

www.matrixpsych.com

Keywords: External EAP, Crisis Intervention, Clinical Network

EAP Vendor EAP Profiles

Profile EAP offers a full range of services to both the employer and employee. Including: counseling, critical incident debriefings, Drug Free Workplace Services, Risk Assessments, Management consultations, and team building.

Top 10 Critieria for EAP Selection 1: How do they maintain confidentiality? The cornerstone of a good, reputable EAP is confidentiality. What measures do they take to ensure your employee's confidentiality is maintained? 2: Reputation. When choosing an EAP program, ask for references. Talk to other employers who use the EAP about their services. 3: Assess your needs. Does the EAP you are looking at provide all of the services you need? Such as crisis counseling, after hours access, management consultations, trauma interventions, drug/alcohol assessments, risk (violence) assessments, etc.? 4: How do they measure client and employer satisfaction? Do they provide any of this information to you? Do they regularly solicite feedback from you? 5: Does the EAP have licensed, experienced counselors with a variety of backgrounds, diversity and interests? 6: Does the EAP provide you with a point of contact who will handle your account? Each employer should have one primary contact that can handle everything for them - rather than talking to a different person each time. 7: Is the counseling staff employees of the EAP - or are they independent contactors that the EAP contracts with? 8: How does the EAP promote their services to your employees? This should include orientations, brochures, posters, etc. The scope of promotion will increase your utilization. 9: Will the EAP tailor a package to fit your company's needs? Not all companies need the same services - the EAP should be flexible. 10: Does the EAP provide you with utilization reports and regular feedback?

Contact: Rhonda Gerberich 719-634-1825 rhondagerberich@centura.org

www.profileeap.org

Keywords: Crisis Intervention; Workplace Violence; DOT/SAP

For a free consultation call

1-800-424-9965 x 206

We are a Licensed and Bonded 501(c)3 non-profit organization with over 8 years experience in helping consumers become debt free. We can reduce or eliminate interest rates, lower payments and in most cases bring accounts to a current status. This is all done with one payment once a month by a date you choose.

nick.campisi@americandebt.com

www.americandebt.com

Keywords: Credit Counseling; External Services; Mediation