Top 10 Criteria for EAP Selection 1: Does the program cover friends, significant others and family memebrs? 2: Does the program include unlimited legal consultations over the phone? What about a discount on face to face conultations? 3: Does the program include unlimited financial consultations for dept consolidation and other financial matters? 4: Does the program include unlimited Lunch 'n Learn (Brown Bag) Trainings? 5: Is there a cost for Cidical Incident Stress Debreifings? Is there a limit? 6: Can the EAP be reached 24 hours per day? 7: Are there multi-lingual providers? 8: Can employees call in as a "Jane or John Doe" if they don't want to gie out any personal information? 9: What are the limits on mandatory referals? 10: Does the program offer unlimited childcare & eldercare referals?

Top 10 Criteria for EAP Selection 1. Clinical network that meets needs of employer. 2. Extensive program promotion 3. EAP that acts with integrity. 4. Comprehensive array of services. 5. Maintenance of confidentiality. 6. 24 hour immediate response to callers. 7. Dedicated account management. 8. At least quarterly utilization reports as well as monitoring of utilization to ensure maximum usage 9. Comprehensive quality assurance program. 10. Responsive service.

Top 10 Criteria for EAP Selection 1. Focus is on improving employee productivity & retention 2. Provides consultation to the organization regarding management concerns 3. Assists employees and their families to resolve problems which may impair productivity 4. Staff expertise in organizational development; all licensed mental health professionals 5. All professional staff are certified employee assistance professionals (CEAP) 6. Over 50 years of combined experience in the delivery of EAP services 7. Classic EAP customized to each workplace 8. Strong local presence, Florida based 9. Available for on-site administrative and clinical consultation 10. Extensive catalogue of training programs- management & supervisor skill development, employee work/life skills

Top Ten Criteria for EAP Selection 1. Certified (CEAP) Director 2. Years of EAP specific experience 3. Staff with a minimum of a masters degree in Social Work, Psychology, Mental Health Counseling or related profession 4. Alcohol and Substance Abuse Experience 5. SAP Certification (Under the newest rules of the DOT) 6. Certified staff to perform CISD/CISM Services 7. 24 hour/ 7 day crisis availability and communication 8. Suspervisory and Management and Labor (Union) Training Experience 9. Ability to conduct Educational Seminars on a variety of topics 10. Web Site and Interactive Internet Counseling Ability

Top 10 Criteria for EAP Selection 1. Years of experience with EAP 2. Reputation in EAP community 3. Responsiveness 4. On site Critical Incident Experience 5. Location of offices/Accessibility 6. Credentials of providers (licensed and minimum masters level) 7. Administrative Support & Experience 8. Training and Presentation Professionalism 9. Flexibilty to work with company's needs 10. Central, coordinating intake & billing procedures

Top 10 Critieria for EAP Selection 1: How do they maintain confidentiality? The cornerstone of a good, reputable EAP is confidentiality. What measures do they take to ensure your employee's confidentiality is maintained? 2: Reputation. When choosing an EAP program, ask for references. Talk to other employers who use the EAP about their services. 3: Assess your needs. Does the EAP you are looking at provide all of the services you need? Such as crisis counseling, after hours access, management consultations, trauma interventions, drug/alcohol assessments, risk (violence) assessments, etc.? 4: How do they measure client and employer satisfaction? Do they provide any of this information to you? Do they regularly solicite feedback from you? 5: Does the EAP have licensed, experienced counselors with a variety of backgrounds, diversity and interests? 6: Does the EAP provide you with a point of contact who will handle your account? Each employer should have one primary contact that can handle everything for them - rather than talking to a different person each time. 7: Is the counseling staff employees of the EAP - or are they independent contactors that the EAP contracts with? 8: How does the EAP promote their services to your employees? This should include orientations, brochures, posters, etc. The scope of promotion will increase your utilization. 9: Will the EAP tailor a package to fit your company's needs? Not all companies need the same services - the EAP should be flexible. 10: Does the EAP provide you with utilization reports and regular feedback?

Top 10 Criteria For EAP Selection 1. How does the EAP handle the initial telephone call for help? Who takes the call and what is their training? Is there access to a live counselor 24/7? 2. Does the EAP have a comprehensive provider network to ensure easy access? What are the criteria for inclusion in the provider network? 3. Will your company be assigned a dedicated account manager who also understands the behavioral risk issues associated with operating your business? 4. Does the EAP establish close working relaltionships with Human resources or the employer? 5. Will the EAP provide supervisory training? 6. Are the EAP counselors able to direct clients to appropriate community resources for problem resolution? 7. Does the EAP have quality assurance standards and performance measurement tools in place? 8. Does the EAP have user-friendly promotional materials available to promote the program to employees and family members? 9. Will the EAP provide management consultation and workplace interventions? 10. Will the EAP perform Critical Incident Stress Debriefings?

Top 10 Criteria for EAP Selection 1. Employee problems covered 2. Access 3. Confidentiality 4. Accountibility 5. Cost 6. Qualifications of staff 7. References 8. Utilization 9. Number of sessions offered 10. Acceptance